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CERTIFICATION COURSE QUIZ

TEST YOUR KNOWLEDGE

The answers to these questions should be known to registered salespeople and dealers. If you answer incorrectly or you don't know why the correct answer is correct you should consider taking the full UCDA CERTIFICATION COURSE (click for more information).




* Choose the answer that best completes the question.
  1.) Under Ontario regulations what is the dollar amount of known damage to a vehicle that must be disclosed to the customer?

a) $1,000.00
b) $2,000.00
c) $750.00
d) None of the above




  2.) A closed end lease is a contract where the lessee (customer) is responsible for:

a) Residual at lease end
b) Mileage in excess of agreed kilometers
c) Both
d) Neither




  3.) Dealer advertisements must include the dealer's name or which of the following?

a) The dealer's registration number
b) The dealer's phone number
c) The word "Dealer"
d) All of the above




  4.) The Motor Vehicle Dealers Compensation Fund exists for the benefit of consumers and may offer compensation on proven claims up to:

a) $10,000.00
b) $15,000.00
c) $20,000.00
d) None of the above



  5.) Issuing a Safety Standards Certificate confirms that the air bags in a used vehicle have been inspected and will function properly

a) True
b) False




  6.) When operating a vehicle with a dealer plate, the Highway Traffic Act requires which of the following to be in the vehicle?
a) A bill of sale, the plate permit and proof of insurance
b) A copy of the vehicle registration permit, the plate permit and proof of insurance
c) Proof that the registered owner of the vehicle is a registered dealer, a bill of sale and proof of insurance
d) A copy of the vehicle registration permit, proof that the registered owner of the vehicle is a registered dealer and proof of insurance



  7.) The tenth digit of an automobile's seventeen digit VIN signifies:
a) Country of Manufacture
b) Model Year
c) Vehicle Type
d) Manufacturer



  8.) What are the three brands that you may see on an Ontario vehicle registration permit?
a) Retail, Wholesale, Export
b) Write-off, Stolen, Accidented
c) Rebuilt, Salvage, Irreparable
d) Stolen, Irreparable, Rebuilt



  9.) The Consumer Protection Act provides consumers with a "cooling off period" allowing them to change their minds and decide to cancel a vehicle purchase agreement, without any consequences within:
a) 24 hours
b) 48 hours
c) 10 days
d) None of the above



  10.) The registration of salespeople is administered by:
a) The Ministry of Consumer and Commercial Relations
b) The Ministry of Transportation
c) Consumer and Corporate Affairs Canada
d) None of the above



  11.) How can a dealer best sell a vehicle to a consumer without accepting responsibility for mechanical defects?
a) Sell it "As Is"
b) Have the consumer acknowledge on the bill of sale that the vehicle is not roadworthy or mechanically sound and should not be driven until repaired
c) Have the consumer accept all risk by acknowledging on the bill of sale that there is no warranty on the vehicle and releasing the dealer from any responsibility for future problems
d) Sell it without a Safety Standards Certificate



  12.) When is a Status Indian purchasing a vehicle from a dealer exempt from paying GST?
a) Always
b) When the Status Indian lives on a Reserve
c) When the vehicle is registered in the Status Indian's name
d) When the vehicle is delivered to the Status Indian on a Reserve



  13.) Other than personal use vehicles, how many vehicles may someone legally sell in a year without being registered as a dealer.
a) 5
b) 3
c) 1
d) None



  14.) A UCDA lien search shows two liens registered on a car. The bank's lien is registered first, the second is a repair lien, registered by a mechanic. The bank says it's owed $4,000 and the garage claims to be owed $2,000. Assuming the amounts owed are correct and the car will bring $5,000, how much would the bank and mechanic be entitled to?
a) Since it's lien was registered first, the bank is entitled to the first $4,000; the garage would have to settle for $1,000
b) The garage with the repair lien is entitled to the first $2,000; the bank would have to settle for $3,000
c) Since more is owed on the car than it is worth, the $1,000 deficiency would be split with the bank entitled to $3,500 and the garage getting $1,5000
d) The $1,000 deficiency would be split on a pro rated basis; based on the fact that the bank is owed twice as much it would receive $3,677 and the garage would be entitled to $1,333



  15.) A vehicle is consigned to a dealer. The dealer sells the car to a consumer and two weeks later the engine requires replacing. Who is most likely responsible for the repair costs?
a) The consignor - it was his car
b) The customer - he was aware that vehicles sold on consignment come with no guarantees
c) The dealer - it is responsible for all vehicles it sells, including those in its inventory on consignment

 

  16.) When a customer returns a fully paid for vehicle 10 days later and the dealer agrees to cancel the sale and refund the purchase price:

a) the GST paid cannot be refunded to customer
b) the PST paid cannot be refunded to the customer
c) both the GST and PST can be refunded to customer
d) neither the GST and PST can be refunded to customer

 

  17.) When a dealer sells a vehicle on consignment:

a) the buyer must be told his name and address will be given to the consignor
b) the consignor must be told his name and address will be given to the buyer
c) Ontario's Privacy Act prohibits the dealer from divulging the name and address of either the buyer or the consignor
d) the buyer must be told his name and address will be given to the consignor and the consignor must be told his name will be given to the buyer

 

  18.) How long can a person be employed as a salesperson before having to be registered with OMVIC

a) 5 business days
b) 30 days
c) OMVIC permits a 3 month trial period if advised the person is in training
d) salespeople must be registered before selling for a dealer

 


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