Started by two highly qualified lawyers, UCDA offers a free informal mediation facility
to consumers and to dealers.
It was begun to provide a means by which friction between a consumer and a dealer
could be dealt with quickly and without cost to either. The goal of such a programme
is to head off potential court proceedings by trying to get each party to understand
their respective rights and responsibilities.
The mediation programme is not restricted to issues dealing with UCDA members. Any
consumer complaint, involving a used vehicle transaction, is accepted. Often, dealers
who were not members at the time of the mediation have joined the association afterwards.
They became aware that they could be more effective business people if they were
more familiar with their rights and responsibilities.
The UCDA has also dealt with a number of cases in which consumers had, unfortunately,
purchased a vehicle from a curbsider. We have been able to successfully intervene
in many of them.
Most mediation is done by telephone and, more often than not, the issue is settled
amicably and in hours or days. Often, the problem is simply a lack of communication.
The verbal format was chosen because its fast and many consumers are much better
able to communicate their concerns verbally. It is also less intimidating to them.
The UCDA makes no charge for the service and referrals are regularly received from
Automobile Clubs, newspaper ombudsmen and even the Consumer Ministry.
The UCDA's motivation, to participate in the mediation process, emanates from the
Associations mission statement... to enhance the image of the used vehicle industry!
are the three pillars on which the association has been built.